Protecting Your Information Is Our Commitment

We collect the following types of information to open accounts, manage transactions, and provide services on the tbjeee platform:

1.1 Information Provided Directly by You

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or passport details for identity verification
• Payment information — bKash, Nagad, Rocket, Upay or bank account number
• User-generated content, such as messages sent in live chat

1.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and language settings
• Date, time, and session duration of website visits
• Pages visited and navigation patterns
• Referrer URL (the source from which you arrived at our site)

1.3 Identity Verification (KYC) Information

As part of responsible gaming and fraud prevention, we may request a photo or scanned copy of a government-issued ID for transactions above certain limits or for account verification. This information is used solely for verification purposes and is stored with the highest level of security.

We use the information collected for the following legitimate purposes:

• Account Management: Creating, verifying, and maintaining your tbjeee account.
• Service Delivery: Processing gaming, betting, and financial transactions.
• Identity Verification: Confirming that the user is over 21 years of age and that their information is accurate.
• Customer Support: Resolving your issues through live chat or email.
• Security and Fraud Prevention: Detecting and preventing unauthorized access, money laundering, and fraudulent activity.
• Legal Compliance: Complying with applicable laws and regulations.
• Service Improvement: Analyzing user experience to improve the platform.
• Communications: Sending important account-related notifications — promotional messages are sent only with your consent.

We do not use your information for any purpose other than those listed above. If we need to use your information for a new purpose, you will be informed in advance and your consent will be obtained where required.

tbjeee places the highest priority on protecting your personal information. The technical and organizational measures we have put in place to achieve this include:

3.1 Technical Protection

• All data transmissions are secured with SSL/TLS encryption.
• Sensitive information (passwords, payment data) is stored in encrypted form.
• Firewalls and intrusion detection systems are active at all times.
• Regular security audits are conducted.

3.2 Access Control

• Only authorized personnel may access personal information.
• Staff are bound by confidentiality agreements and receive regular training.

3.3 Data Retention Period

We retain your information for as long as your account is active and for as long as necessary to meet legal obligations. Even after an account is closed, certain information may be kept for a defined period for legal, regulatory, or security reasons. Once the retention period ends, information is securely deleted or anonymized.

tbjeee does not sell your personal information to third parties for commercial purposes. However, information may be shared with selected parties in the following limited circumstances:

• Payment Processors: Information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay.
• Identity Verification Services: Information may be shared with authorized verification agencies to complete the KYC process.
• Technology Infrastructure Providers: Cloud storage and server service providers operate under data protection agreements.
• Legal Authorities: Required information is provided in response to court orders, lawful requests from investigative agencies, or legal obligations.
• Business Transfers: In the event of a merger or acquisition, users will be notified in advance and protection equivalent to this policy will be ensured.

Before sharing data with any third party, we ensure that they comply with adequate data protection standards and that legal agreements are in place with them.

We use cookies and similar tracking technologies on the tbjeee website. These are small data files stored in your browser that improve the functionality and experience of the website.

5.1 Types of Cookies

• Essential Cookies: Required to keep login sessions active, store security tokens, and save language preferences. These cannot be disabled.
• Analytical Cookies: Used to analyze user behavior and traffic to improve our services. These collect anonymous information.
• Functionality Cookies: Remember your preferences and settings so you have a personalized experience on your next visit.

5.2 Cookie Controls

You can disable or delete cookies at any time from your browser settings. Please note that disabling essential cookies may cause some important features of the website to not work properly.

Under our privacy policy, you have the following rights regarding your personal information:

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: You have the right to request correction of any incorrect or incomplete information in your account.
• Right to Erasure: In certain circumstances (where there is no legal obligation to retain it), you may request that your information be deleted.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be suspended.
• Right to Data Portability: You may request your information in a structured, readable format.
• Right to Object: You may object to promotional communications or certain types of information processing.
• Right to Withdraw Consent: You may withdraw your consent to any consent-based information processing at any time.

To exercise these rights, email us at [email protected] or contact us via our 24/7 live chat. We will respond to your request within a reasonable time.

We use the highest-standard security technology to protect financial information. Learn about the payment methods used to transact on tbjeee:

• Storage Policy: We never directly store your full bKash, Nagad, or bank account number. Only the reference information needed for verification is retained after a transaction is completed.
• Encrypted Transmission: High-grade encryption is used when transmitting all payment information.
• Payment Gateway: We process transactions through recognized and secure payment gateways. These gateways comply with their own security standards.
• Suspicious Transaction Monitoring: To prevent fraud, we have systems in place to automatically detect unusual transaction patterns.

With a minimum deposit of ৳100 and a minimum withdrawal of ৳1,000, our payment security measures keep every one of your transactions safe.

tbjeee strictly provides services only to those aged 21 and above. We are committed to preventing registration and participation by minors.

• Date of birth is verified at the time of registration.
• If any account raises suspicion, we may request KYC verification.
• Upon becoming aware that an account belongs to a minor, the account is immediately suspended.
• We do not intentionally collect information from anyone under the age of 21.

If you believe a minor is using our services, please notify us at [email protected].

We may update this privacy policy from time to time. For any significant changes:

• The "Last Updated" date at the top of the page will be changed.
• A notification will be sent to the registered email address for important changes.
• Continued use of the services after an update will be considered acceptance of the new policy.

We advise users to review this page periodically so that you remain informed about the latest privacy policy.

For any questions, concerns, or complaints regarding this privacy policy or your personal information, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support in Bengali — through the live chat option on the tbjeee website.

We will try to respond to your request as quickly as possible after receiving it. Identity verification may be required for requests related to data retention or processing.